--- title: "View Analytics: Classic" url: "https://developer.incode.com/dashboard-platform-administration/view-analytics-classic/" section: "dashboard-platform-administration" version: "v1.1" status: "live" --- # View Analytics: Classic :::info In Standard Dashboard, [New Analytics](/dashboard-platform-administration/view-analytics/) is also available. Switch between **Classic** and **New** using the toggles in the top right. In Beta Dashboard, only New Analytics is available. [Learn more about Standard and Beta](/dashboard-platform-administration/choosing-between-standard-and-beta/) and contact your Incode representative for more information. ::: The **Analytics** page in Dashboard, when set to the Classic version, provides a set of Tableau-based reports on your Incode environment. You can use it to: - **Review your performance**: See volume, conversion, approval, and fraud metrics for your [Flows](/dashboard-platform-administration/flows-1/) and [Workflows](/dashboard-platform-administration/workflows-20/). - **Monitor funnels and capture attempts over time**: Track how sessions move through each step and how many capture attempts users make. - **Review business verification results**: See eKYB verification outcomes for business details and beneficial owners. - **Review identity verification results**: See eKYC verification outcomes for an individual's identity details. - **Filter everything at once**: Narrow the data on any tab by client, flow, device, or country. The Analytics page includes four tabs: **Performance**, **Monitoring**, **eKYB**, and **eKYC**. :::note Classic Analytics includes a **Help** [sub-tab](#help) under **Performance**. That sub-tab contains detailed documentation. This page provides a general overview of Classic Analytics. ::: *** ## Performance The **Performance** tab reports on your onboarding sessions. It includes its own set of sub-tabs: **Overview**, **Completion**, **Approvals**, **Fraud & Risk**, **Transactions**, **Data Dictionary**, and **Help**. Use the filter bar at the top of the tab to narrow the data by **_Client ID_**, **_Flow_**, **_Device Type_**, and **_Country Code_**. ### Overview The **Overview** sub-tab shows four cards: - **Volume**: How many sessions entered, started capture, and completed your onboarding process. - **Conversion**: How sessions converted at each stage, from capture started through completion. - **Approval**: How many sessions were approved, and at what rate. - **Fraud**: How accurately your Flow or Workflow told genuine users and bad actors apart, and how many bad actors it stopped. ### Completion The **Completion** sub-tab shows two cards: - **Completed Onboardings**: How many sessions completed your onboarding process, as well as the percentage of completed sessions. - **Funnel Analysis**: Where sessions drop off across your onboarding steps, for a Flow or Workflow you select. ### Approvals The **Approvals** sub-tab shows two cards: - **Approved Onboardings**: How many sessions were approved or rejected, and the percentages of each. - **Rejected Sessions**: How many sessions were rejected, broken down by reason. :::note Correctly Rejected and Incorrectly Rejected rates need a sample of at least 5% to calculate. ::: ### Fraud & Risk The **Fraud & Risk** sub-tab shows two cards: - **Fraud & Risk**: How accurately your Flow or Workflow accepted genuine users and rejected bad actors. - **Attacks from Bad Actors**: How often bad actors attacked your Flow or Workflow, and how often those attacks were caught. ### Transactions The **Transactions** sub-tab shows a breakdown of your billable transactions: completed sessions, and sessions that did not complete but still triggered a process ID. ### Data Dictionary The **Data Dictionary** sub-tab lists every field used across the Performance tab's sub-tabs, with its scope, type, and definition. Use it as a reference if you're not sure what a metric measures. ### Help The **Help** sub-tab provides detailed documentation for Analytics, including how to find the page in Dashboard, how to request access for teammates, and an example of how to interpret the data. *** ## Monitoring The **Monitoring** tab reports on funnel timing and capture attempts. It includes two sub-tabs: **Funnel Timeline** and **ID Attempts**. Use the filter bar at the top of the tab to narrow the data by **_Client ID_**, **_Flow_**, and **_Device Type_**. ### Funnel Timeline The **Funnel Timeline** sub-tab shows the Funnel Timeline Analysis card. Use the **_Country Code_** and **_Type of ID_** drop-downs in the card's header to narrow its data. ### ID Attempts The **ID Attempts** sub-tab shows the ID Attempt Timeline card, with its own **_Type of ID_** drop-down. It includes four charts: - **Front ID Attempts Timeline**: How many times users attempted to capture the front of their ID, over time. - **Back ID Attempts Timeline**: How many times users attempted to capture the back of their ID, over time. - **Selfie Attempts Timeline**: How many times users attempted a selfie capture, over time. - **No Front & Back ID Attempts Timeline**: How many sessions had no front or back ID capture attempt at all, over time. *** ## eKYB The **eKYB** tab reports on business verification results. Use the filter bar at the top of the tab to narrow the data by **_Country_**, **_Date Range_**, **_Client ID_**, and **_Flow_**. The tab shows a count of eKYB sessions for the selected date range, followed by cards for each verification check: - **Business taxID**: Verified or Unverified. - **Business Name**: Verified, Approximate Match, or Unverified. - **City Verification**: Verified, Approximate Match, or Unverified. - **Postalcode Verification**: Verified or Unverified. - **Legal Status**: Activated, Unfitted, or Deactivated. - **Business unique beneficial owner (UBO 1–4) verification**: Verified, Approximate Match, or Unverified, for up to four beneficial owners or legal representatives. Each card breaks its result down by day and includes a **_By total daily sessions_** toggle. *** ## eKYC The **eKYC** tab reports on individual identity verification results. Use the filter bar at the top of the tab to narrow the data by **_Country_**, **_Date Range_**, **_Client ID_**, and **_Flow_**. The tab shows a count of eKYC sessions for the selected date range, followed by cards for each verification check: - **Tax ID**: Exact or No Match. - **Tax ID Level**: Low, Medium, or High risk. - **Name Match**: Exact or No Match. - **Date Of Birth Match**: Exact or No Match. - **Postal Code Match**: Exact or No Match. - **State Match**: Exact or No Match. - **City Match**: Exact or No Match. - **Overall Level**: Low, Medium, or High risk. Each card breaks its result down by day and includes a **_By total daily sessions_** toggle.