Self-Serve Portal

The Self-Serve Portal lets employees reset their passwords and MFA credentials on their own, without contacting the helpdesk. The portal uses Incode biometric verification to confirm the employee's identity before allowing any credential changes.

How It Works

1. Login

The employee navigates to the Self-Serve Portal and enters their work email. Incode checks that the email exists in the connected directory.

2. Verification

The employee scans a QR code or requests an SMS link to complete identity verification on their mobile device. Verification includes a selfie liveness check.

3. Redirect

After successful verification, the browser redirects the employee to the portal where they can reset their password or MFA credentials.

Set Up Guide

1. Log in to Dashboard.
2. In the left navigation, click Integrations.
3. Locate the Self-Serve Portal integration and open its configuration.
4. Configure the portal settings, including any linked IAM integrations (such as Okta or Microsoft Entra).
5. Click Save. The portal URL is generated and becomes live immediately.
6. Share the portal URL with your employees.

Features

• IAM Integration: The portal displays available reset options based on your organization's connected IAM providers (such as Okta, Microsoft Entra, or Ping Identity).
• Self-Serve Reset Options: Employees can reset their MFA authenticator or password directly from the portal.

After selecting a reset option, the employee receives an email from their IAM provider with instructions to complete the process.

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Note: Okta super admins cannot reset their password or MFA using the Self-Serve Portal.