IT Service Management (ITSM) integrations connect Incode to your ITSM platform, enabling support agents to trigger identity verification sessions directly within their existing ticketing and workflow tools. This eliminates the need for out-of-band verification steps. When an employee submits a high-risk IT request, the agent can initiate a verification session from within the ITSM platform and proceed only after the employee's identity is confirmed.
Note
The Integrations Ecosystem feature must be enabled for your organization before you can access the Integrations page. Contact your Incode Representative to enable this feature.
Available ITSM Integrations
ServiceNow
Integrates Incode identity verification into ServiceNow ITSM workflows, enabling agent-initiated verification from within tickets and service flows.
Jira Service Management
Allows help desk agents to verify employee identities directly from a JSM service request using Incode's biometric verification platform.
Zendesk (coming soon)
Verify caller identity inside Zendesk tickets before agents grant account changes or disclose sensitive data.
Freshdesk (coming soon)
Authenticate customers on support tickets before refunds, profile changes, or account access.
Freshservice (coming soon)
Verify employee identity in IT service tickets before password resets or access provisioning.