IT Service Management

IT Service Management (ITSM) integrations connect Incode to your ITSM platform, enabling support agents to trigger identity verification sessions directly from within their existing ticketing and workflow tools.

This eliminates the need for out-of-band verification steps. When an employee submits a high-risk IT request, the agent can initiate a verification session from within the ITSM platform and proceed only after the employee's identity is confirmed.

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Note: Integrations require the Integrations Ecosystem feature to be enabled for your organization. Once enabled, you will have access to a new page called Integrations. Contact your Incode representative to enable this feature.

Available ITSM Integrations

Integration	Description	Status
ServiceNow	Integrates Incode identity verification into ServiceNow ITSM workflows, enabling agent-initiated verification from within tickets and service flows.	Available
Jira Service Management	Allows help desk agents to verify employee identities directly from a JSM service request using Incode's biometric verification platform.