Incode is committed to delivering products that adhere to recognized accessibility standards and practices, including WCAG (globally), ADA in the US, and EEA in Europe.

Latest audit

Incode conducts WCAG accessibility audits at least once per year. Last

• January 2025, Incode products are partially compliant with WCAG 2.2
  • Covered Native (Android & iOS), as well as Web
  • Covered Dashboard
• December 2024, Incode products are partially compliant with WCAG 2.2
  • Covered Web

What is WCAG criteria

The Web Content Accessibility Guidelines (WCAG) outline criteria for designers and developers to enhance accessibility for individuals with general disability, like hearing, listening or visual (from minor to severe levels).

It groups compliance into three levels: Level A, Level AA, and Level AAA.

Level A stands for the most fundamental level of accessibility, and Level AAA stands for the highest level of accessibility possible. It is strongly recommended that businesses adhere to the standards set out by at least the AA rating.

• Our Web (browser based) SDK currently meets partial compliance with WCAG 2.2 level AA
• Our Android SDK currently meets partial compliance with WCAG 2.2 level AA standards
• Our iOS SDK currently meets partial compliance with WCAG 2.2 level AA standards
• Our React Native SDK currently meets partial compliance with WCAG 2.2 level AA standards
• Our Dashboard currently meets partial compliance with WCAG 2.2 level AA standards

Partial compliance indicates that certain aspects of the content may not fully meet accessibility standards. Efforts are underway to ensure that all our products achieve full compliance with WCAG 2.2 level AA standards.

Our accessibility audits

We are continually improving our product with newest accessibility standards.

Methodology

For our evaluation, we used the WCAG Evaluation Method, or “WCAG-EM” in short, a common procedure for auditing website accessibility. It uses the following steps:

1. Define the scope of the evaluation, including the WCAG conformance level (A, AA or AAA),
   technologies used and baseline required
2. Explore the target product
3. Select a representative sample
4. Evaluate the sample
5. Report findings
   1. We have evaluated all 50 Level A and Level AA success criteria from version 2.2 of the Web Content\Accessibility Guidelines.

Accessibility support

The audited website should work in at least the following browsers and assistive technologies:

• Microsoft Edge (last 3 versions)
• Mozilla Firefox (last 3 versions)
• Google Chrome (last 3 versions)
• Apple Safari (last 3 versions)
• Apple Safari on iOS
• common assistive technologies

Technologies used

The audited web page relies on the following technologies:

• HTML
• CSS
• JavaScript
• WAI-ARIA
• SVG
• NonVisual Desktop Access (NVDA)
• JAWS
• ANDI / WAVE / WebAIM / IBM Scanner

Commonly Asked Questions from Customers

• How often does Incode conduct a full audit for WCAG compliance?
  • Annually, at a minimum.
• Who performs the WCAG audits?
  • Our annual audits are performed by external certified accessibility specialists, or CPWAs.
• Do you have a VPAT?
  • Yes. A VPAT can be provided upon request.
• Is your WCAG testing automated or manual?
  • Automated tools can only detect about 30-40% of WCAG issues. We perform both automated and manual testing to identify the full spectrum of results.
• If an accessibility issue is identified, what is the process and typical turn-around time for remediation?
  • Incode works to proactively implement WCAG improvements into our platform through many channels - design, QA, and development. If an accessibility issue is identified post - release, we strive to remediate any critical and moderate findings within 90 days.